Temecula Valley Section 0713

April 2019 Monthly Dinner Meeting

Topic: “Our Customers Trust Us: Daily Moments of Truth to Assure Quality”

Who: David C. Markovitz

When: Thursday, April 18th, 2019 at 6:00 PM

Where: Temecula Library Community Room B
30600 Pauba Road,
Temecula, CA 92592

Dinner Cost: $20.00 for members
$25.00 for non-members

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Presentation Title: “Our Customers Trust Us: Daily Moments of Truth to Assure Quality”

Abstract: Our customers trust that the products, services, and information that we provide do what they are designed to do – all the time! Our customers trust that everyone in our organization knows their job and does their job well – all the time! But stuff happens – even in the best of organizations. Decisions need to be made every day that will reflect the integrity of our work and result in the best possible quality.

With four decades of working with manufacturing companies, David has seen first-hand and up-close situations where decisions are made at all levels within an organization. David will share the characteristics common to those people and companies where quality is paramount and the right decisions are made. He will also share examples of companies where quality was compromised, and a heavy price was paid as a result.

By attending this meeting, you will:

· Gain actionable tips on how to make Quality the driving force of your organization, whether it’s the entire company, an operating division, or your department (Hint: Start where you can start)

· Learn how managing Daily Moments of Truth can reduce trouble as well as reduce stress

· Learn how Trust provides a competitive advantage in all interactions

· Discover how to educate and train everyone in your organization to make better decisions as they relate to Quality

Presentation Speaker:      David C. Markovitz

David Markovitz, Founder and President of GMP Training Systems, has over four decades experience in FDA regulated industries. David honed his expertise on Quality Systems when he had the rare privilege of assisting Dr. W. Edwards Deming, the 20th century’s leading quality guru, in several of his famed Four-Day Seminars. David created and led the Deming Roundtable, an intensive year-long cooperative effort involving eight different organizations working to implement Deming’s teachings and develop a Quality Systems approach.

After two decades in Operations Management with four leading companies, David started GMP Training Systems, Inc. in 1996 to help organizations improve their productivity, quality, and long-term profitability by implementing strategies focused on innovation, continual improvement and optimization of work systems and processes throughout all levels in an organization.

Join us for a wonderful presentation of “Our Customers Trust Us: Daily Moments of Truth to Assure Quality” on April 18th., 2019 at 6:00pm!!!

As a clinic participant, you will:
The “angle of perception” used by auditors, and how to expand it using the “missing senses” to soak up evidence like a sponge.
Learn how auditees hide nonconformities in plain view, based on predicted auditor behavior.
Never again have your audit findings challenged because of weak evidence.
Speaker Bio: Christopher Paris is a former Chemical Process Engineer, and has worked with ISO 9001 systems since 1988.  In 1999, he founded Oxebridge Quality Resources, an ISO 9001 and AS9100 consulting firm whose clients include SpaceX, Lufthansa, L3 Communications, and
200 small and medium sized organizations. He was a member of the US TAG to TC 176,
and is an international speaker on the subject of quality and ISO 9001, primarily advocating
for the point of view of standards users.  Click Here for more on Christopher Paris bio.