September 2017

Temecula Valley Section 0713

September 2017 Monthly Dinner Meeting

Topic: “Structured Problem Solving”

Who: Dr. Philip C. Hansen

When: Thursday, September 21st,, 2017 at 6:00 PM

Where: Temecula Library Community Room B

30600 Pauba Road,
Temecula, CA 92592

Dinner Cost: $20.00 for members
$25.00 for non-members

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Presentation Title: “Structured Problem Solving”

Abstract: Whether in work or our personal lives, we are faced with problems regularly. Being able to recognize a problem as something to address head on and not something to avoid, improves our ability to resolve these problems. As with many things, practice at problem solving improves our skill at it, but it is important to practice using the correct steps. Definition of the problem is critical to analyzing the problem. Using simple Cause and Effect diagrams to organize known information about the problem can help target where to start solving the problem. Asking why to peel back the layers of information, like the layers of an onion, provide the critical information needed to get to the Root Cause. Understanding how to solve problems is basic to learning how to be able to prevent them in the future.

Presentation takeaways:

  • Learn the steps to take in structured problem solving
  • Learn the different methods for solving problems
  • Learn how to use a structured problem solving template
  • Learn about various problem solving examples to reinforce your learning
  • Learn how to apply structured problem solving

Presentation Speaker: Dr. Philip C. Hansen

Dr. Philip C. Hansen has 33 years of experience in product and process improvement in regulated consumer products industries. He has been involved in products such as Haagen Daz Ice Cream Bars, Doritos Tortilla Chips and launch of Nutrilite Nutritional Supplements in India. His experiences have been in R&D, Project Management and Operational Excellence. Dr. Hansen received his B.A. in Chemistry from Carthage College, his B.S. in Chemical Engineering from Clarkson University, and both his M.S. and Ph.D. in Chemical Engineering from the University of Illinois. He is a member of the American Society for Quality. Currently employed at MedImpact in San Diego as a Kaizen Facilitator, he teaches Lean Six Sigma Black Belt candidates at UCSD Extension and is an Instructor of Process Improvement in Healthcare Organizations for the Masters of Advanced Studies in the Leadership of Healthcare Organizations Degree Program at the UCSD Extension.

Join us for a wonderful presentation of “Structured Problem Solving” on September 21st, 2017 at 6:00pm!!!

This eye-opening and invaluable discussion will give even seasoned auditors a new perspective, and will help improve the audit experience not only for clients, but also dramatically reduce problems with Certification Body internal review committees and Accreditation Bodies.
As a clinic participant, you will:
The “angle of perception” used by auditors, and how to expand it using the “missing senses” to soak up evidence like a sponge.
Learn how auditees hide nonconformities in plain view, based on predicted auditor behavior.
Never again have your audit findings challenged because of weak evidence.
Speaker Bio: Christopher Paris is a former Chemical Process Engineer, and has worked with ISO 9001 systems since 1988.  In 1999, he founded Oxebridge Quality Resources, an ISO 9001 and AS9100 consulting firm whose clients include SpaceX, Lufthansa, L3 Communications, and
200 small and medium sized organizations. He was a member of the US TAG to TC 176,
and is an international speaker on the subject of quality and ISO 9001, primarily advocating
for the point of view of standards users.  Click Here for more on Christopher Paris bio.