May 2012

Presenter:  George Durgin

Location: Temecula City Library

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Start Date: May. 17th, 2012
Start Time: 6:00 pm
Price: $ 20.00 – 25.00

Title: World Class Quality Through Guard Banding


Member: $20.00, Nonmember: $25.00
Walk-in: $25.00 Cash/check only. Food availability not guaranteed.

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World Class Quality Through Guard Banding


When I worked with IBM as a Principal in IBM Global Services, we presented an “impossible to turn down” proposal to a customer to convert every one of their legacy systems to SAP. The financial proposal was extremely attractive! We proposed to execute all conversions virtually for free. Top executive management was extremely impressed and the fact that it was a proposal from IBM to use exclusively IBM services we thought would seal the deal.  However, we lost the opportunity to complete the project! Come and hear why!
This presentation will address what was called Applications Portfolio Management (APM) and the vital need for converting legacy systems to new, more effective systems. This was in a climate immediately after mergers and acquisitions had flooded the Corporate and IT landscape with numerous platforms and diverse systems. It will also address the Project Management challenges involved in such a large undertaking.  Outsourcing and Offshoring were also vital part of the economic picture and will also be discussed.
So, you may ask: How was it possible that a company could turn down this unbelievably attractive  offer?  Come attend this informative and entertaining presentation and find out!

Some companies utilizing statistical quality control measures, American National Standards Institute/American Society for Quality sampling plans, control charts, and the latest operational excellence techniques and still have excessive in-house defects, customer product complaints, and product recalls. Monitoring the process reliability could have alerted the manufacturer when barely passing the minimum acceptance level and provided an opportunity to take corrective and preventative action before unacceptable products were manufactured. The speaker will present three case histories where Guard Banding resulted in increased reliability and eliminated the probability of defects.

Speaker Bio:

Major George A. Durgin, US Army, Retired, is an American Society For Quality Certified Quality Engineer and Certified Manager of Quality/Operational Excellence, with a BSEE from the University Of Southern California, MBA from Pepperdine University and has taught for the American Management Association, the Canadian Management Centre, the Mexican Miquiladoras in Mexicali and Tijuana, Oklahoma State University, Colorado State University, California State University Northridge, and The American Society For Quality.  For the past twenty-five years, Mr. Durgin has taught Quality Engineering, Reliability Engineering, Quality Management, Quality Supervision, Quality Mechanical Inspection, Statistical Process Control, Sampling Theory, Quality Costs, Japanese versus American Quality Techniques, Statistics, and Motivation & Human Factors. Mr. Durgin is a past American Society For Quality Section Treasurer, Section News Letter Editor, Section Secretary, Section Conference Chairman, Section Vice Chairman, Section Chairman, and  A.S.Q. National Director for six years.

Major Durgin is the author of THE DELTA DOG and THE RELIABILITY DISC SLIDE RULE Instruction Manual and Reliability Tutorial.